Repairing SERVICE CODE FOR WASHING MACHINE

How to resolve 4E or 5E codes on your Samsung Washing Machine

4E (4C) ERROR

The 4E (4C) error indicates that the washing machine has detected that there is a problem with the water supply.

The most common reason for this error is a blocked or kinked water supply hose.

Follow the below troubleshooting steps to resolve it:

  1. Check that the water tap connected to the washing machine is open to full.
  2. Check that there are no kinks or bents in the water hose connected to the machine.
  3. Check to see if the water hose mesh filter is not blocked. See the steps below showing you how to do this. You should clean the water hose mesh filter at least twice a year to prevent build up.

How to clean the water hose mesh filter

Follow the below steps or view the video at the bottom of the page to see how to clean a blocked water hose mesh filter.

  1. Turn off the water source to the washing machine.
  2. Unscrew the hose from the back of the washing machine.
  3. With a pair of pliers, gently pull out the mesh filter from the end of the hose, then rinse it under the tap, until it is clean.
  4. Push the filter back into place.
  5. Screw the hose back onto the washing machine.
  6. Turn on the tap and then make sure the connections are watertight.
  7. Switch the power button off then on again.

5E (5C) ERROR

If your washing machine can’t drain well, 5C or 5E error message is displayed.

 Follow the below troubleshooting steps to resolve it:

  1. Turn off the washing machine and check the level.
  2. Inspect the drain hose.

Important: Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual

Verify the drain hose:

•Is not inserted more than 6 inches into the standpipe/sink

•Is secured so it will not slip down further

•Does not form an airtight connection

•Is not kinked, bent, or damaged

•Is at least 18 inches high (24 inches for wash basins)

•Is not higher than 96 inches (35 inches for wash basins)

•Is not using a drain hose extension kit.

Warning: If a cycle with hot water temperature settings was run recently, the water in the washer may be very hot. Allow approximately one hour for the water to cool before performing this procedure to avoid possible injury.

3.Clean the debris filter (Front Load only).

Clean the debris filter periodically to improve cleaning performance and help prevent odors. A clogged debris filter reduces the effectiveness of the draining system.

4.Turn the washing Machine back on and start a cycle.

The washing machine should drain at the beginning of the test cycle.

Advice: If the fault remains, we recommend you call Us for service on:
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